Guidance and practical tips regarding how to manage patients Essay

Here you will find an overview as well as the best way to use the business manual including practical tips on getting started. Topics include
Projections for the size of your obesity practice
Best methods for documenting clinical progress and outcomes
Best methods for separating your medical practice from your weightloss business
Outline of where to find paper and electronic documents and how best to organize them so they are readily accessible
2. Physical Set Up
This section includes
Instructions on how to lay out the exam room
Guidance on pointofpurchase product placement
Guidance on waiting room and other marketing materials for the office
All details regarding the look, layout, and space requirements
Patient flow patterns from the front desk to the waiting room and to the back office and the check out
Details to handle the comingling of weightloss patients with your general patient population
3. Training your "Petteruti Method Counselor"
This is so critical that an entire manual is dedicated to this process. In this section the focus centers on the business elements of selecting and training your counselor. Topics include advice regarding the type of individual to hire and include the type of training and experience that is required for a strong counselor. Just as importantly, we will share some issues to avoid.
There is also an employee agreement and noncompete clause. We recommend that you have these documents reviewed by your own attorney.
Detailed advice is provided regarding pay scale and benefits shown to be most effective in attracting and retaining talent. We will also share some pitfalls to avoid.
4. Front Desk / Administrative Staff Protocols
As always, your telephone and your front desk are your face to the world. Using the instructions provided in this section, your front desk staff will feel confident with any circumstance they may encounter and be capable of turning telephone inquiries into appointments that become new clients.
Scripts are provided to guide your front staff through the most commonly asked questions and how to address / answer them. They include
Specific language suggestions enabling your staff members to turn calls into consults.
Advice on how to turn inquiries from other patients into new business for your practice
Guidance regarding how to control and regulate access to the provider and counselor.
Guidance regarding how to manage patients who are dissatisfied or complaining
Guidance regarding turning a complimentary comment from a patient into a testimonial, or a social media accolade to help further grow your business.
Guidance regarding how to schedule patients with examples of scheduling templates
Guidance regarding how to handle patients who show up at an unscheduled time, patients who miss appointments, or patients who arrive at the front desk and owe money to the business.
A "checklist" of all required forms, procedures, and required/recommended steps to insure that new patients have all of their paperwork completely in order before they begin the program.