Payment Policy

Payments for Placement of Orders

For your order to be processed and the project to be begun, MonstraText requires a full deposit upfront. This policy applies to new clients and their initial orders as well as ongoing clients who work with MonstraText on a retainer basis. Your project details will not be passed onto the writer and work will not commence until MonstraText can verify that we have received proper payment.

Late Payments

MonstraText will inform you immediately if payment is needed to begin your order. If the amount is not made within seven (7) days of the client receiving notification, MonstraText will assume that you no longer are interested in having the content written and cancel the request along with any project details.

Refunds

Client requests for refunds will be treated as a revision, and the MonstraText staff will work to revise the content to your satisfaction. Clients agree that it is their responsibility to provide us with the correct information and direction to ensure that the content ordered is always received to your satisfaction.

Although as a general rule, MonstraText does not offer refunds due to the time is taken by our writers to deliver content, we will make every effort in our power to correct a client’s project if you are not satisfied. Your satisfaction is our first concern, and we will issue a refund if your request is found justified. Each claim for a refund will be reviewed on a case by case basis and the final resolution left solely to the discretion of MonstraText.

Any revision or refund request must be made within seven (7) days after delivery by MonstraText. If after seven (7) days we do not receive a response from you, we will assume that you are satisfied with the work received and will mark the order as complete.